Software Maintenance Agreement
Download service releases and updates
The SMA gives you access to download all new releases, service releases and also all major payable upgrades that we release during the time you have an active SMA. It’s simple to log into the download area where you will find existing and new versions as soon as they are posted.
Prioritized email support
By adding a FotoWare SMA at the time of purchasing new software or upgrading existing software, the initial warranty period can be extended for an additional 12 months at the time. You are entitled to prioritized technical email support from your local reseller if you encounter problems with the software. Guaranteed response time is Next Business Day. Your reseller can offer you a local technical support agreement with regard to configuration, telephone support and training.
Manage your licenses
The License Centre will make all license information available to you. It allows you to change registration information, add contact persons for the Software Maintenance Agreements and get an overview of your licenses.
Additional SMA Privileges
SMA Newsletters
Discounted FotoWare training courses
User conferences
Webinars
Flexible licensing options for SMA
holders only:
- Terminal server
- Testing system
- Concurrent licenses
- Limited overdraft licenses
- Backup/redundancy systems
Price
Taking out an SMA is the most cost effective way of staying up to date with your FotoWare system. The SMA costs only 18% of the official recommended end-user prices from FotoWare a.s. for the installed software when purchased together with new software.